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It’s not just the technology – but what you do with it – that determines success of your eLearning initiative. So ePath provides the industry’s most client-centric support to help you get the most out of every subscription. Our Client Services team is located in New London, CT, not an overseas call center, and they actually use our product every day. Our perpetual 360° Client Service Cycle walks you through every stage from implementation, to adoption and performance management ensuring your on-demand learning initiative meets its goals. Proactive Support – Not just a Call Center
While it is comforting to know our Client Services team is there for you when you need assistance, it is the proactive nature of this group that sets us apart. From your original client kick-off call and customized training to reviewing new features that have been released, our unique Client Success Cycle is perpetual, walking you through the implementation, adoption and performance of our iLMS in pursuit of your priorities and learning objectives. Like your very own Personal Trainer, our one-on-one support team helps you achieve your goals. After the initial implementation and adoption across your organization, we work with you to continually enhance your performance and obtain results with ongoing reviews of your account at 30-day, 60-day, 3-month and 6-month intervals. All of this is provided for in a consultative approach that keeps your priorities the same as ours and leverages the features of our offering against your specific needs. Recognizing client support is important to your success, we include these services with your paid subscription. There are no hourly fees, just great service when you need it. ePath Learning’s Client Services team is here to help you get the most out of your organizational learning initiative.
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